CASE STUDY
Client: Paypal
Partner: CloudPrism
Salesforce Implementation and Consultant Partner
Unleashing the Potential of PayPal-Salesforce Integration for E-commerce
The business charges a fee for its services as a payment processor to several commercial users, including auction sites and online retailers.They want e-commerce businesses to integrate with Salesforce.
PROJECT CHALLENGES:
- Salesforce-PayPal integration gaps: One of the major challenges is the gap in salesforce integration which created efficiencies in process.
- Payment Choices: there were restrictions in payment choices for customers due to which customers were disatisfied.
- Payment tracking challenges: Real time payment tracking was not getting solved due which process was delayed.
PROJECT SOLUTIONS:
By overcoming challenges we implemented our solutions that are affecting paypal business
- Revolutionized sales process: We corrected the mistake which was made and integrated proper salesforce solutions.
- Payment options: Expanded payments option so that customers can be satisfied.
- Realtime tracking: realtime tracking of payments were improved so the data Generated by process will be efficient.
PROJECT RESULT:
By delivery proper solution to our client we given benchmark result and that are
45% Improvement in Order fulfillment
32% Boosted sales & revenue growth
30% Increase in customer satisfaction.
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