Efficient Deployment and Seamless Maintenance: Handling Day-to-Day Tasks and Resolving Issues Promptly

Janie and Jack, is an apparel company with deliveries and reach all across the globe.

Problem:

Order Processing Bottlenecks: Manual processes led to delays and inefficiencies in order processing.
Inventory Management Complexities: Tracking and managing inventory across multiple channels was challenging and error prone.
Limited Scalability: The manual approach hindered the company's ability to handle increasing order volumes and scale operations effectively.

Solutions

We implemented the new fraud system in Janie and Jack to reduce the inventory issue the client has been having due to the old one. We also implemented the new integrations with GLOBAL – E, client’s new international order partner.
Improved Customer Service: Integrated module for prompt issue resolution.
OMS Implementation: Deployed tailored OMS solution for a smooth transition.
Successfully deployed all the components, have been handling their day-to-day task and resolving any issue that comes as soon as possible

Results

53% Increase in customer satisfaction
40% increase in sales
50% decrease in inventory issue

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